Bilingual Customer Service Representative
3 days ago
Job Title: Bilingual Customer Service Representative
Job Summary:
Dexian is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through phone and written contact.
Key Responsibilities:
- Manage escalated customer complaints companywide for banking products, requiring special handling and empathy.
- Serve customers through phone and written contact with inquiries and complaints regarding financial products and services.
- Accurately capture customer information and enter it into databases.
- Seek ways to determine appropriate course of action, conduct investigative steps, and process complex transactions online.
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags.
- Interact with internal and external customers to respond to concerns and determine appropriate course of action.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and critical thinking skills.
- Ability to work independently and as part of a team.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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