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Customer Service Representative

2 months ago

Tempe, Arizona, United States Heartland Hire Full time
Job Summary

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Heartland. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving technical issues, and ensuring a positive customer experience.

Key Responsibilities
  • Respond to customer inquiries and resolve technical issues via phone, email, chat, or SMS
  • Utilize various databases to select the best processing method and explain the solution to the client
  • Maintain accurate and complete records of all inquiries and problems handled
  • Operate a personal computer, mainframe, software packages, and front-end programs related to the client
Requirements
  • High School Diploma or Equivalent
  • Customer Service experience
  • Must speak Spanish and English fluently (bilingual)
  • 1-2 years related contact center experience (preferred)
  • Basic computer skills
  • Ability to develop basic payments industry knowledge
What We Offer

At Heartland, we offer a dynamic and supportive work environment, excellent benefits, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.