Caregiver Enrollment Specialist
2 weeks ago
At Givers, we're committed to empowering family caregivers and individuals with disabilities. As an Enrollment Coordinator, you'll play a vital role in our mission by streamlining the enrollment process for our caregivers.
Key Responsibilities:- Enrollment Assistance: Provide exceptional support to caregivers throughout the enrollment journey, ensuring a smooth and efficient process.
- System Ownership: Leverage our CRM system to optimize enrollment processes, identify bottlenecks, and implement automation solutions to enhance efficiency.
- Performance Tracking: Monitor and report key performance metrics, including enrollment rates, turnaround times, and disqualification reasons, to inform process improvements.
- Relationship Building: Foster strong relationships with state-level partners, ensuring seamless referrals and open communication.
- Communication: Maintain clear and regular communication with caregivers, addressing their questions, concerns, and providing updates on their enrollment progress.
- Documentation: Ensure accurate and organized documentation of all client interactions and enrollment-related activities.
- Care Navigation Experience: Previous experience in direct-to-consumer sales, process coordination, customer service, or a related field.
- Tool Mastery: Proven ability to maximize software and systems to enhance efficiency, with experience in tools like Zoho, Salesforce, Monday, HubSpot, Zendesk, or other CRMs.
- Organized: A love for organization and an eye for systems to maintain high service at scale.
- Proactive: Intuition and a strong sense of direction, with a bias towards action and a focus on identifying opportunities to make an impact.
- Data-Driven: Strong analytical skills and the ability to use data to track and improve enrollment experience and rates.
- Empathetic: Compassion and empathy for the challenges faced by family caregivers and individuals with disabilities.
- Reliable: Dependable and punctual, with a commitment to meeting deadlines and delivering high-quality service.
We offer a competitive salary, equity, health, vision, and dental insurance, 401K, generous PTO, and a primarily in-office culture with flexibility. Givers is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
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New York, New York, United States Givers Full time{"title": "Enrollment Coordinator Role", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Enrollment Coordinator to join our team at Givers. As an Enrollment Coordinator, you will play a critical role in our mission to support family caregivers and individuals with disabilities.Key ResponsibilitiesEnrollment Assistance: Manage...
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