Caregiver Enrollment Specialist

2 weeks ago


New York, New York, United States Givers Full time
Enrollment Coordinator Job Description

At Givers, we're committed to empowering family caregivers and individuals with disabilities. As an Enrollment Coordinator, you'll play a vital role in our mission by streamlining the enrollment process for our caregivers.

Key Responsibilities:
  • Enrollment Assistance: Provide exceptional support to caregivers throughout the enrollment journey, ensuring a smooth and efficient process.
  • System Ownership: Leverage our CRM system to optimize enrollment processes, identify bottlenecks, and implement automation solutions to enhance efficiency.
  • Performance Tracking: Monitor and report key performance metrics, including enrollment rates, turnaround times, and disqualification reasons, to inform process improvements.
  • Relationship Building: Foster strong relationships with state-level partners, ensuring seamless referrals and open communication.
  • Communication: Maintain clear and regular communication with caregivers, addressing their questions, concerns, and providing updates on their enrollment progress.
  • Documentation: Ensure accurate and organized documentation of all client interactions and enrollment-related activities.
Requirements:
  • Care Navigation Experience: Previous experience in direct-to-consumer sales, process coordination, customer service, or a related field.
  • Tool Mastery: Proven ability to maximize software and systems to enhance efficiency, with experience in tools like Zoho, Salesforce, Monday, HubSpot, Zendesk, or other CRMs.
  • Organized: A love for organization and an eye for systems to maintain high service at scale.
  • Proactive: Intuition and a strong sense of direction, with a bias towards action and a focus on identifying opportunities to make an impact.
  • Data-Driven: Strong analytical skills and the ability to use data to track and improve enrollment experience and rates.
  • Empathetic: Compassion and empathy for the challenges faced by family caregivers and individuals with disabilities.
  • Reliable: Dependable and punctual, with a commitment to meeting deadlines and delivering high-quality service.

We offer a competitive salary, equity, health, vision, and dental insurance, 401K, generous PTO, and a primarily in-office culture with flexibility. Givers is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.



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