Enrollment Process Manager
4 weeks ago
At Givers, we're committed to empowering family caregivers and individuals with disabilities. As an Enrollment Coordinator, you'll play a pivotal role in our mission to become the largest payer of family caregivers in the US.
About the RoleWe're seeking a highly organized and proactive individual to manage the enrollment process for our caregivers. You'll be responsible for ensuring a seamless experience, from initial application to successful enrollment.
Key Responsibilities- Enrollment Assistance: Manage the enrollment journey for our caregivers, providing regular updates and ensuring all necessary documentation is completed.
- System Ownership: Maintain our CRM system, identifying areas for improvement and implementing automation to enhance efficiency.
- Performance Tracking: Monitor and report key performance metrics, including enrollment rates, turnaround times, and reasons for disqualification.
- Relationship Building: Foster strong relationships with state-level partners, ensuring timely communication and updates on our referrals.
- Communication: Provide clear and regular updates to caregivers, addressing their questions and concerns.
- Documentation: Ensure accurate and organized documentation of all client interactions and enrollment-related activities.
- Care Navigation, Member Experience, or Customer Success Background: Previous experience in process coordination, customer service, or a related field.
- Tool Mastery: Proficiency in software and systems, with experience in tools like Zoho, Salesforce, Monday, HubSpot, or Zendesk.
- Organized: A love for organization and an eye for systems to maintain high service at scale.
- Proactive: Intuition and a strong sense of direction, with a bias towards action.
- Data-Driven: Strong analytical skills and the ability to use data to track and improve enrollment experience and rates.
- Empathetic: Compassion and empathy for the challenges faced by family caregivers and individuals with disabilities.
- Reliable: Dependable and punctual, with a commitment to meeting deadlines and delivering high-quality service.
- Competitive salary and equity
- Health, vision, and dental insurance
- 401K
- Generous PTO
- Primarily in-office culture with flexibility
Givers is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
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