Enrollment Process Manager

4 weeks ago


New York, New York, United States Givers Full time
Job Title: Enrollment Coordinator

At Givers, we're committed to empowering family caregivers and individuals with disabilities. As an Enrollment Coordinator, you'll play a pivotal role in our mission to become the largest payer of family caregivers in the US.

About the Role

We're seeking a highly organized and proactive individual to manage the enrollment process for our caregivers. You'll be responsible for ensuring a seamless experience, from initial application to successful enrollment.

Key Responsibilities
  • Enrollment Assistance: Manage the enrollment journey for our caregivers, providing regular updates and ensuring all necessary documentation is completed.
  • System Ownership: Maintain our CRM system, identifying areas for improvement and implementing automation to enhance efficiency.
  • Performance Tracking: Monitor and report key performance metrics, including enrollment rates, turnaround times, and reasons for disqualification.
  • Relationship Building: Foster strong relationships with state-level partners, ensuring timely communication and updates on our referrals.
  • Communication: Provide clear and regular updates to caregivers, addressing their questions and concerns.
  • Documentation: Ensure accurate and organized documentation of all client interactions and enrollment-related activities.
Requirements
  • Care Navigation, Member Experience, or Customer Success Background: Previous experience in process coordination, customer service, or a related field.
  • Tool Mastery: Proficiency in software and systems, with experience in tools like Zoho, Salesforce, Monday, HubSpot, or Zendesk.
  • Organized: A love for organization and an eye for systems to maintain high service at scale.
  • Proactive: Intuition and a strong sense of direction, with a bias towards action.
  • Data-Driven: Strong analytical skills and the ability to use data to track and improve enrollment experience and rates.
  • Empathetic: Compassion and empathy for the challenges faced by family caregivers and individuals with disabilities.
  • Reliable: Dependable and punctual, with a commitment to meeting deadlines and delivering high-quality service.
What We Offer
  • Competitive salary and equity
  • Health, vision, and dental insurance
  • 401K
  • Generous PTO
  • Primarily in-office culture with flexibility

Givers is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.


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