Caregiver Enrollment Specialist

2 weeks ago


New York, New York, United States Givers Full time
{"title": "Enrollment Coordinator Role", "description": "Job Summary

We are seeking a highly organized and detail-oriented Enrollment Coordinator to join our team at Givers. As an Enrollment Coordinator, you will play a critical role in our mission to support family caregivers and individuals with disabilities.

Key Responsibilities
  • Enrollment Assistance: Manage the enrollment process for our caregivers, ensuring a smooth and efficient experience. Regularly follow up with caregivers and their case managers to keep the process moving forward.
  • System Ownership: Leverage our CRM system to streamline enrollment processes and identify opportunities for automation.
  • Performance Tracking: Own and report on key performance metrics, including enrollment rates, turnaround times, and reasons for disqualification. Use data to improve effectiveness and share insights with the team.
  • Relationship Building: Develop strong relationships with state-level partners, ensuring clear communication about referral status.
  • Communication: Maintain regular communication with caregivers, addressing questions, concerns, and providing updates on enrollment progress.
  • Documentation: Ensure accurate and organized documentation of all client interactions and enrollment-related activities.
Requirements
  • Care Navigation Experience: Previous experience in care navigation, member experience, or customer success roles.
  • Tool Mastery: Proven ability to leverage software and systems to maximize efficiency, with experience in tools like Zoho, Salesforce, Monday, HubSpot, or Zendesk.
  • Organized: Strong organizational skills and attention to detail.
  • Proactive: Intuitive and proactive approach to identifying opportunities for improvement.
  • Data-Driven: Strong analytical skills and ability to use data to drive enrollment experience and rates.
  • Empathetic: Compassion and empathy for caregivers and individuals with disabilities.
  • Reliable: Dependable and punctual, with a commitment to meeting deadlines and delivering high-quality service.
What We Offer
  • Competitive Salary and Equity: Attractive compensation package.
  • Health, Vision, and Dental Insurance: Comprehensive benefits.
  • 401K: Retirement savings plan.
  • Generous PTO: Flexible time off policy.
  • Primarily In-Office Culture with Flexibility: Collaborative work environment with flexibility to work remotely.

Givers is an equal opportunity employer, committed to diversity and inclusion. We encourage candidates from all backgrounds to apply.", "lang_code": "en"}



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