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Information Technology Support Specialist

1 month ago

La Crosse, Wisconsin, United States Trust Point Inc. Full time
{"title": "Information Technology Support Specialist", "description": "About the Role

We are seeking an experienced Information Technology Support Specialist to join our team at Trust Point Inc. in La Crosse, WI. As a key member of our IT team, you will provide technical support to our staff, ensuring the smooth operation of our computer systems and networks.

Responsibilities
  • Provide technical support to staff, addressing questions and concerns in a professional and timely manner
  • Review and troubleshoot trouble tickets and scans
  • Offer informal training on computer hardware and software
  • Manage Zoom video conferencing and key fob access
  • Set up and troubleshoot system users, both in-office and work-from-home environments
  • Support IT infrastructure in all offices
Requirements
  • 2-year degree in IT or related field or 5 years of relevant experience
  • Knowledge of Salesforce CRM and Addvantage software preferred
  • Aptitude for understanding and troubleshooting technology-related issues
  • Strong problem-solving skills, people skills, and written and verbal communication skills
Work Schedule

This is a full-time position working Monday-Friday, 8am-5pm in our La Crosse, WI office.

Trust Point Inc. is an equal opportunity workplace, cultivating a culture of inclusion for all employees.

", "lang_code": "en"}