IT Support Specialist
5 hours ago
Job Summary: We are seeking a highly skilled and motivated IT Support Specialist to join our team at J.F. Brennan Company, Inc. As an IT Support Specialist, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This includes running diagnostic programs, isolating problems, and determining and implementing solutions.
Key Responsibilities:
Monitor the Service Desk daily for tickets assigned to the queue and process them in a first-in first-out manner based on priority.
Provide front-line technical support to employees on a variety of issues by responding to telephone calls, emails, and in-office requests.
Log all requests and escalate as necessary.
Provide remote support services to the user base.
Perform minor repairs to hardware, software, or peripheral equipment.
Install, test, and configure new workstations, peripheral equipment, and software for employees.
Perform timely workstation hardware and software upgrades as required.
Create and manage user accounts for company software and applications.
Set up and configure iPads and iPhones.
Provide basic application training when necessary.
Requirements:
Currently enrolled in a bachelor's or associate degree in information systems or a related field.
Advanced skills in Microsoft Office Suite.
Proficient in Windows Operating Systems: Desktop Family: Windows 10.
Excellent verbal and written communication skills.
Proficient in Microsoft Office, on computers and other electronic devices.
Strong interpersonal skills; must be a self-starter, highly organized, and creative.
Superior time management and organizational capabilities, including the ability to accurately benchmark project length and deliver on deadlines.
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