Patient Care Coordinator

16 hours ago


CA United States A-Team Dental Staffing Full time
Job Title: Patient Care Coordinator

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at A-Team Dental Staffing. As a key member of our front office team, you will be responsible for providing exceptional patient care and support to our patients and their families.

Key Responsibilities:
  • Manage new patient experiences, ensuring a smooth and welcoming transition to our practice
  • Answer multi-line inbound phone calls, responding to patient inquiries and concerns
  • Support the clinical team with administrative tasks, including scheduling appointments and managing patient records
  • Verify insurance benefits and estimate treatment costs, ensuring accurate and timely communication with patients
  • Provide patient tours of our office, showcasing our facilities and services
  • Schedule appointments and manage patient communication via phone, text, and email
  • Fulfill patient requests and provide exceptional customer service
  • Present treatment options and plans to patients, ensuring they understand their care and options
  • Handle and process payments and refunds, maintaining accurate financial records
  • Manage communication and practice management software, ensuring seamless integration and data management
  • Perform administrative tasks, including faxes, scans, and other office duties
  • Maintain a clean and organized office environment, adhering to our high standards of professionalism
  • Enter and report on office and department statistics, providing valuable insights for our team
Requirements:
  • High School diploma or general education degree (GED) required; Associate's Degree (AA) or Bachelor's Degree (BA) preferred
  • 2+ years of customer service experience, with a focus on healthcare or dental services
  • Proficiency in Microsoft Office, with experience in practice management software a plus
Benefits:
  • Full benefits package, including medical, dental, vision, and 401K
  • PTO and vacation time, ensuring work-life balance and relaxation
Software:
  • Practice Web
  • Weave
  • 3rd Party Finances: Care Credit, Cherry, Sunbit


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