Patient Care Coordinator
16 hours ago
We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at A-Team Dental Staffing. As a key member of our front office team, you will be responsible for providing exceptional patient care and support to our patients and their families.
Key Responsibilities:- Manage new patient experiences, ensuring a smooth and welcoming transition to our practice
- Answer multi-line inbound phone calls, responding to patient inquiries and concerns
- Support the clinical team with administrative tasks, including scheduling appointments and managing patient records
- Verify insurance benefits and estimate treatment costs, ensuring accurate and timely communication with patients
- Provide patient tours of our office, showcasing our facilities and services
- Schedule appointments and manage patient communication via phone, text, and email
- Fulfill patient requests and provide exceptional customer service
- Present treatment options and plans to patients, ensuring they understand their care and options
- Handle and process payments and refunds, maintaining accurate financial records
- Manage communication and practice management software, ensuring seamless integration and data management
- Perform administrative tasks, including faxes, scans, and other office duties
- Maintain a clean and organized office environment, adhering to our high standards of professionalism
- Enter and report on office and department statistics, providing valuable insights for our team
- High School diploma or general education degree (GED) required; Associate's Degree (AA) or Bachelor's Degree (BA) preferred
- 2+ years of customer service experience, with a focus on healthcare or dental services
- Proficiency in Microsoft Office, with experience in practice management software a plus
- Full benefits package, including medical, dental, vision, and 401K
- PTO and vacation time, ensuring work-life balance and relaxation
- Practice Web
- Weave
- 3rd Party Finances: Care Credit, Cherry, Sunbit
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