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Customer Service Liaison

1 month ago

Austin, Texas, United States State Farm Insurance Full time
Customer Service Role at State Farm Insurance

As a Customer Service Liaison at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will assist customers with their insurance needs, process policy changes, claims, and payments accurately and efficiently, and maintain customer records and update information as necessary. You will also collaborate with team members to ensure seamless customer experiences and promote and cross-sell insurance products and services to meet customer needs. Additionally, you will handle escalated customer complaints and concerns with professionalism and empathy, and stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice. You will participate in ongoing training and development programs to enhance your knowledge and skills, and contribute to a positive and collaborative work environment.

Key Responsibilities:
  • Provide exceptional customer service
  • Assist customers with insurance needs
  • Process policy changes, claims, and payments
  • Maintain customer records
  • Collaborate with team members
  • Promote and cross-sell insurance products
  • Handle escalated customer complaints
  • Stay updated on insurance policies and industry trends