Cashier Services Representative

1 day ago


Miami, Oklahoma, United States Buffalo Run Casino & Resort Full time
Job Title: Guest Service Representative

Buffalo Run Casino & Resort is seeking a Guest Service Representative to provide exceptional customer service to our guests. As a key member of our team, you will be responsible for providing accurate, efficient, and courteous cashier services to our guests.

Key Responsibilities:
  • Redeem winning tickets for guests and complete all associated paperwork.
  • Make changes for guests and exchange casino tokens or redeem coupons as needed.
  • Maintain a zero-balance cash drawer at the end of each shift.
  • Prepare and forward all paperwork to accounting in a timely manner.
  • Learn the duties and responsibilities of the vault clerk to perform vault services for guests and employees.
  • Comply with Title 31 regulations and departmental procedures.
  • Report all variances to the shift supervisor.
  • Promptly and tactfully respond to guest requests and complaints.
  • Secure and maintain monies and other items of cash value.
  • Be familiar with casino events and promotions to accurately inform guests.
  • Comply with tip reporting procedures.
  • Obtain and maintain a gaming license.
Requirements:
  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • Computer skills required.
  • Previous cash handling and customer service experience preferred.
Licensing:
  • Must be able to obtain and maintain the required Gaming License.
Work Requirements:

This is a part-time position, working primarily on Friday and Saturday nights (10pm - 6am) with other shifts as required. The ideal candidate will have problem-solving skills, effective communication skills, and the ability to work in a fast-paced environment.



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