Cashier Services Representative
1 day ago
Buffalo Run Casino & Resort is seeking a Guest Service Representative to provide exceptional customer service to our guests. As a key member of our team, you will be responsible for providing accurate, efficient, and courteous cashier services to our guests.
Key Responsibilities:- Redeem winning tickets for guests and complete all associated paperwork.
- Make changes for guests and exchange casino tokens or redeem coupons as needed.
- Maintain a zero-balance cash drawer at the end of each shift.
- Prepare and forward all paperwork to accounting in a timely manner.
- Learn the duties and responsibilities of the vault clerk to perform vault services for guests and employees.
- Comply with Title 31 regulations and departmental procedures.
- Report all variances to the shift supervisor.
- Promptly and tactfully respond to guest requests and complaints.
- Secure and maintain monies and other items of cash value.
- Be familiar with casino events and promotions to accurately inform guests.
- Comply with tip reporting procedures.
- Obtain and maintain a gaming license.
- Must be at least 18 years old.
- High school diploma or equivalent required.
- Computer skills required.
- Previous cash handling and customer service experience preferred.
- Must be able to obtain and maintain the required Gaming License.
This is a part-time position, working primarily on Friday and Saturday nights (10pm - 6am) with other shifts as required. The ideal candidate will have problem-solving skills, effective communication skills, and the ability to work in a fast-paced environment.
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Guest Service Representative
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