Customer Service Representative
1 week ago
**About the Role:**
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, processing loan applications, and promoting our financial solutions.
Key Responsibilities:
- Provide outstanding customer service to our valued customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Process loan applications, verifying customer information and ensuring compliance with company policies and procedures.
- Handle cash transactions, including managing a cash drawer, counting cash deposits, and balancing individual batch receipts with store sales reports.
- Work collaboratively with the store team to achieve sales goals and promote our financial solutions.
- Stay up-to-date with company policies, procedures, and regulatory requirements, ensuring compliance and adherence to industry standards.
Requirements:
- Two years of previous sales and customer service experience, preferably in a financial services environment.
- Two years of cash handling experience, with a strong understanding of cash management principles and procedures.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
- Competitive compensation package, including base pay and incentives.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
- Comprehensive benefits package, including medical, dental, and life insurance.
- Tuition reimbursement and education assistance programs.
About Us:
Check 'n Go is a leading provider of innovative credit solutions, empowering customers to manage their personal finances when, where, and how they want. Our mission is to provide responsible and accessible financial services, helping people achieve their financial goals and improve their lives.
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