Client Solutions Expert
7 days ago
Key Responsibilities
- Respond promptly to customer inquiries via email, phone, or live chat.
- Resolve product or service issues by working closely with internal teams and providing suitable solutions or alternatives.
- Maintain accurate and up-to-date customer records in our support system.
- Collaborate with colleagues to identify trends and areas for improvement.
- Develop and maintain knowledge of our products/services to provide expert guidance to customers.
- Adapt to changing circumstances and maintain a positive attitude towards customers.
Requirements
- High school diploma or equivalent (Bachelor's degree preferred).
- Excellent communication and problem-solving skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong analytical and critical thinking skills.
- Ability to work effectively in a team environment.
Benefits
- Salary range: $55,000 - $70,000 per year.
- Comprehensive benefits package including health, dental, and vision insurance.
- Generous paid time off and holiday package.
- Ongoing training and development opportunities.
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