Telecommunications Expert

3 days ago


New Orleans, Louisiana, United States NOLA Management Group Full time

NOLA Management Group is committed to providing a supportive and dynamic work environment for our team members. As a Verizon Customer Service Representative, you will have the opportunity to advance your career and develop your skills in a fast-paced setting.

**Job Description**

In this role, you will be responsible for meeting and communicating with customers daily to provide relevant product and service information, document complaints and questions, and process order requests. You will also be required to quickly qualify and build rapport with potential new customers to establish open lines of communication and trust.

**Key Responsibilities**

  1. Provide excellent customer service and resolve complaints and questions in a timely manner.
  2. Build rapport with customers and establish trust in a fast-paced setting.
  3. Maintain a positive and empathetic demeanor towards customers at all times.
  4. Stay up-to-date with the latest industry trends and become an expert in our product and service knowledge.
  5. Keep accurate records of orders, escalation requests, comments, and complaints and file accordingly.

**Requirements**

  • At least 1-2 years of experience in a customer service, sales, or client-facing position.
  • Natural communicator with the ability to build rapport and establish trust in a fast-paced setting.
  • Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations.
  • Positive attitude with a confident demeanor.
  • Superior organization and time management skills with the ability to prioritize multiple projects, responsibilities, and requests.
  • Driven by performance and always looking to improve continuously.

**Salary**

The estimated salary for this role is $50,000 - $70,000 per year, depending on experience.



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