Client Support Specialist
5 days ago
NOLA Management Group Overview
">We are a fast-growing consulting firm with a focus on delivering exceptional results to our clients. As a Verizon Customer Service Representative, you will play a key role in providing top-notch customer support and building strong relationships with our customers.
Estimated Salary: $45,000 - $60,000 per year
Job Description:
- Communicate with customers daily to provide product information, document complaints, and process order requests
- Qualify and build rapport with potential new customers to establish open lines of communication and trust
- Maintain a positive demeanor towards customers at all times
- Respond promptly to customer complaints and provide timely solutions to maintain high customer satisfaction levels
- Become an expert in our product knowledge and stay up-to-date with industry trends
- Keep accurate records of orders, escalation requests, comments, and complaints and file accordingly
- Demonstrate enthusiasm while establishing a supportive environment for team members
Required Skills and Qualifications:
- At least 1-2 years of experience in customer service, sales, or client-facing roles
- Natural communicator with ability to build rapport and trust in a fast-paced setting
- Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations
- Positive attitude with confident demeanor
- Superior organization and time management skills with ability to prioritize multiple projects and responsibilities
- Driven by performance and always looking to improve continuously
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