Client Relations Coordinator

2 weeks ago


New Holland, Pennsylvania, United States CNH Industrial Full time

Customer Contact Specialist

CNH Industrial stands at the forefront of providing equipment and services tailored for the agriculture and construction sectors. With a robust international footprint, the organization delivers cutting-edge solutions and technologies designed to empower clients globally. By joining CNH Industrial, you will become part of a diverse and inclusive environment dedicated to achieving customer satisfaction.

In the role of Customer Contact Specialist, you will be instrumental in nurturing customer relationships and addressing financial inquiries. This position supports a hybrid work model.

Key Responsibilities:
  • Foster relationships with customers and dealers by addressing overdue accounts and enhancing customer loyalty
  • Evaluate customer data to establish payment plans and safeguard company resources
  • Promptly address inquiries from customers and dealers through phone and email communication
  • Work collaboratively with various departments to resolve customer issues
  • Achieve personal performance goals and metrics
Required Qualifications:
  • Associate's degree in a relevant business discipline
  • Minimum of 1 year of experience in Customer Service or Collections
  • Willingness to work flexible hours, including potential overtime
Preferred Candidate Attributes:
  • Bachelor's degree in a business-related field
  • Exceptional problem-solving abilities and meticulous attention to detail
  • Strong interpersonal skills, including active listening and teamwork
  • Proficiency in Microsoft Office Suite
  • Previous experience in a call center environment within financial services
Employee Benefits:

CNH Industrial provides a comprehensive benefits package that includes medical, dental, vision, and life insurance. Our top-tier 401k plan is designed to help you achieve your retirement objectives. Additional perks include paid parental leave, flexible work arrangements, and opportunities for professional growth.

Equal Employment Opportunity:

CNH Industrial is committed to being an equal opportunity employer, promoting a diverse and inclusive workplace.



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