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Client Relations Specialist

2 months ago

New Oxford, Pennsylvania, United States Packaging Corporation of America Full time

About the Company:
Packaging Corporation of America (PCA) is a leading Fortune 500 enterprise dedicated to providing innovative packaging solutions tailored to meet the diverse needs of our clientele. With a steadfast commitment to exceptional customer service and operational excellence, PCA aims to surpass expectations in both performance and environmental stewardship. Join our team of over 15,000 dedicated professionals across the United States, all focused on fulfilling the needs of our customers now and in the future.

Job Title: Client Relations Specialist

Job Description:
The Client Relations Specialist at PCA plays a pivotal role in delivering outstanding service to our customers. This position involves managing inquiries, processing orders, collaborating with internal teams, and addressing any concerns or complaints. If you are passionate about enhancing customer satisfaction and fostering strong relationships, this opportunity is ideal for you.Key Responsibilities:
  • Oversee and monitor customer orders
  • Engage in effective communication with internal teams and clients
  • Coordinate product details, shipping logistics, and pricing
  • Address customer grievances and billing discrepancies
  • Maintain inventory levels and ensure order accuracy
Essential Qualifications:
  • High school diploma or equivalent
  • Minimum of 2 years in a customer service role
  • Proficient in Microsoft Word, Excel, and Outlook
Preferred Qualifications:
  • Associate's degree or relevant business coursework
  • Familiarity with automated order processing systems
  • Prior experience in the manufacturing or packaging sector
Skills & Competencies:
  • Meticulous attention to detail and customer satisfaction
  • Excellent communication and relationship management skills
  • Strong analytical and organizational abilities
  • Adept at thriving in a fast-paced environment
  • Experience in a collaborative team setting is preferred
All qualified candidates are encouraged to apply through the company's official website.

PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.