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Client Services Coordinator for Veterinary Practice

2 months ago

New Brighton, Pennsylvania, United States Big Rock Veterinary Hospital Full time
Position Overview

Big Rock Veterinary Hospital is seeking a dedicated Veterinary Receptionist to enhance our client service experience. We pride ourselves on providing exceptional veterinary care and are looking for a front desk professional who excels in communication and organization.

Key Responsibilities:
  • Serve as the first point of contact for clients and their pets, ensuring a welcoming atmosphere.
  • Manage incoming calls and inquiries with professionalism, providing information about services and addressing client concerns.
  • Schedule appointments and coordinate surgical procedures according to established guidelines.
  • Maintain accurate client records and documentation of communications.
  • Process payments and explain billing details clearly to clients.
  • Advise clients on preventative care products and services.
Qualifications:
  • Previous experience in a veterinary or medical office is preferred, but we are open to training motivated candidates.
  • Strong communication skills, both verbal and written, with attention to detail.
  • Ability to manage multiple tasks in a fast-paced environment while maintaining a positive demeanor.
  • Genuine passion for animal care and client service.
Why Work With Us:
  • Enjoy a supportive and collaborative work environment.
  • Benefit from a balanced work schedule that promotes personal well-being.
  • Access to comprehensive medical, dental, and vision plans.
  • Participate in a 401K plan with company matching.
  • Receive paid time off and holidays, along with wellness programs.
Our Commitment:
At Big Rock Veterinary Hospital, we prioritize our values and the well-being of our team and clients. We are an equal opportunity employer and celebrate diversity in our workplace.