Optometry Support Specialist

1 week ago

Mason, United States EssilorLuxottica Group Full time

Requisition ID: 856503
Position:Full-Time

EssilorLuxottica is a leading global entity in the design, production, and distribution of optical lenses, frames, and sunglasses. Our organization merges the specialized knowledge of two trailblazers in the industry—one focusing on advanced lens technology and the other on the artistry of iconic eyewear—creating a unique, vertically integrated business model that addresses the evolving vision requirements of the world and the increasing demand in the eyewear sector.

With a workforce of over 180,000 dedicated professionals across 150 countries, we celebrate creativity, entrepreneurship, and the distinct perspectives of our employees. Our commitment to vision empowers individuals to "see more and be more" through our innovative designs, exceptional quality, and state-of-the-art processing techniques. Every day, we positively influence millions of lives by transforming how people perceive the world.

Our extensive portfolio encompasses more than 150 prestigious brands across various categories, including frames, lenses, instruments, and both physical and digital distribution channels, catering to mid-range and premium markets. Our Shared Services Team plays a crucial role in supporting and enabling others within the EssilorLuxottica collective to meet their objectives, ensuring seamless operations and comprehensive support for every aspect of our business.

GENERAL FUNCTION

This role is accountable for providing assistance to Doctors of Optometry (ODs) enrolled in The Appointment Book (TAB) system.

MAJOR DUTIES AND RESPONSIBILITIES

  • Identify and document any TAB system-related issues and ensure their resolution
  • Respond promptly and effectively to inquiries from ODs and their teams regarding TAB
  • Establish and fulfill all necessary criteria for onboarding Doctors to TAB
  • Test and verify system issues and/or new features within the application
  • Lead future enhancements of the system as required
  • Conduct TAB training sessions for associates, doctors, and vendors
  • Communicate and educate brand partners on how TAB can enhance the patient and doctor experience
  • Facilitate and troubleshoot TAB integrations with external Employee Health Records (EHR) partners
  • Investigate and resolve issues related to TAB systems
  • Manage relationships and integrations with external call centers for executing various TAB/CRM call initiatives
  • Create and deliver training materials for doctors and stores; update training for improved efficiency and effectiveness
  • Propose enhancements to processes, functionalities, and the utilization of TAB

BASIC QUALIFICATIONS

  • Bachelor's Degree
  • At least 2 years of experience in IT support, call center operations, or related fields
  • Ability to prioritize multiple projects and tasks based on business requirements
  • Capability to adhere to processes and procedures until completion
  • Strong problem-solving, critical thinking, and organizational abilities
  • Excellent customer service, communication, and interpersonal skills
  • Self-motivated individual capable of managing multiple competing priorities and meeting deadlines
  • Proven success in relationship management
  • Proficient in Microsoft Office applications
  • Exceptional attention to detail

PREFERRED QUALIFICATIONS

  • Experience in a medical or healthcare setting
  • Project management experience

Compensation is determined by various factors, including geographic location, experience, qualifications, skills, and local minimum wage laws. Additionally, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package. Benefits may include healthcare, retirement savings, paid time off, and various employee discounts.

EssilorLuxottica is committed to providing reasonable accommodations to individuals with disabilities who require assistance in the application and hiring process. We are an Equal Opportunity Employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

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