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IT Support Specialist

2 months ago

Mason City, Iowa, United States Metalcraft Inc Full time
Job Summary

Metalcraft Inc is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computer systems, servers, and network connections.

Key Responsibilities
  • Technical Support
    • Provide timely and effective technical support to employees and management.
    • Troubleshoot and resolve hardware and software issues.
    • Install, configure, and maintain computer systems, servers, and network devices.
  • Network Administration
    • Manage and maintain network infrastructure, including routers, switches, and firewalls.
    • Configure and troubleshoot network connections and devices.
  • System Administration
    • Monitor and maintain system performance, including CPU, memory, and disk usage.
    • Implement and enforce security policies and procedures.
  • Software Support
    • Provide support for desktop applications, including Microsoft Office and other productivity software.
    • Install, configure, and maintain software applications and updates.
  • Documentation and Reporting
    • Document technical issues and resolutions in a ticketing system.
    • Provide regular reports on system performance and security.
Requirements
  • Education
    • Two-year degree in Information Technology or related field.
  • Experience
    • 1-3 years of experience in workstation troubleshooting and technical support.
  • Skills
    • Strong technical skills, including hardware and software troubleshooting.
    • Excellent communication and interpersonal skills.
Why Work for Metalcraft Inc?

Metalcraft Inc is a value-driven industry leader and an Employee-owned company (ESOP). As an employee, you will have the opportunity to build equity ownership and contribute to the company's growth and success. We offer great pay, comprehensive benefits, and a team-based culture.

Metalcraft Inc is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.