Optometry Support Specialist

2 weeks ago

Mason, United States EssilorLuxottica Group Full time

Requisition ID: 856503
Position:Full-Time

EssilorLuxottica is a leading global entity in the design, production, and distribution of eyewear products, including ophthalmic lenses, frames, and sunglasses. Our organization combines the innovative capabilities of two industry leaders, one specializing in advanced lens technology and the other in the craftsmanship of iconic eyewear, creating a uniquely integrated business model that meets the evolving vision needs of consumers worldwide.

With a workforce of over 180,000 dedicated professionals across 150 countries, we pride ourselves on fostering creativity, entrepreneurship, and individuality. Our commitment to enhancing vision enables individuals to 'see more and be more' through our cutting-edge designs, superior lens technologies, and exceptional quality. Each day, we strive to impact millions of lives by transforming the way people perceive the world.

Our extensive portfolio features more than 150 esteemed brands across various categories, including frames, lenses, and instruments, alongside both physical and digital distribution channels, catering to mid-range and premium market segments. Our Shared Services Team plays a crucial role in supporting the EssilorLuxottica collective, ensuring smooth operations and the successful execution of projects.

GENERAL FUNCTION

The primary responsibility of this role is to provide assistance to Doctors of Optometry (ODs) who are part of The Appointment Book (TAB) system.

MAJOR DUTIES AND RESPONSIBILITIES

  • Identify and document any defects related to the TAB system and ensure their resolution.
  • Respond promptly and effectively to inquiries from ODs and their staff regarding TAB.
  • Establish and fulfill all necessary criteria for the inclusion of Doctors in the TAB system.
  • Conduct testing and validation of system defects and new enhancements within the application.
  • Lead initiatives for future system enhancements as required.
  • Facilitate TAB training sessions for associates, doctors, and vendors.
  • Educate brand partners on how TAB can enhance patient and doctor experiences.
  • Support and troubleshoot TAB integrations with external Employee Health Records (EHR) partners.
  • Investigate and resolve issues related to TAB systems.
  • Manage relationships with external call centers for the execution of various TAB/CRM call programs.
  • Create and update training materials for doctors and stores to ensure efficiency and effectiveness.
  • Recommend improvements to processes, functionalities, and usage of TAB.

BASIC QUALIFICATIONS

  • Bachelor's Degree.
  • A minimum of 2 years of experience in IT support, call center operations, or related fields.
  • Ability to prioritize multiple projects and tasks based on business requirements.
  • Capability to follow established processes and procedures to completion.
  • Strong problem-solving, critical thinking, and organizational skills.
  • Excellent customer service, communication, and interpersonal abilities.
  • Self-motivated with the ability to manage competing priorities and meet deadlines.
  • Proven success in relationship management.
  • Proficient in Microsoft Office applications.
  • Exceptional attention to detail.

PREFERRED QUALIFICATIONS

  • Experience in a medical or healthcare setting.
  • Background in project management.

Compensation is determined by various factors, including geography, experience, qualifications, skills, and local minimum wage laws. Additionally, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package. Benefits may include healthcare, retirement savings, paid time off, and various employee discounts.

EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, perceived victimization of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

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