Restaurant Operations Manager
4 weeks ago
Restaurant Manager Position Overview
We are seeking a highly skilled Restaurant Manager to lead our team at STK Steakhouse. As a Restaurant Manager, you will be responsible for delivering exceptional customer service, managing restaurant operations, and maintaining high-quality standards.
Key Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
Requirements
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
- Proven customer service experience as a manager
- Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like OpenTable and Avero
- Strong leadership, motivational, and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
Benefits
- Medical
- Dental
- Vision
- Group Life and Disability
- Group Accident Insurance
- Group Hospital Indemnity Insurance
- Group Critical Illness Insurance
Additional Benefits
- Employee Assistance Program (EAP)
- Dependent Care Benefit
- Employee Dining Discounts and/or complementary meals onsite
- Traditional and Roth 401K Plan
- Commuter Benefits
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