Restaurant Operations Manager
4 weeks ago
About Rosenberg's Bagels and Delicatessen
Rosenberg's Bagels and Delicatessen is a renowned authentic bagel store that specializes in the best New York City-style bagels outside of the Tri-State area. Our Denver community has fallen in love with our bagels, and we've received national recognition from Food & Wine, The New York Times, and more.
What sets us apart from other bagel shops is our unique process, which combines age-old techniques with proprietary technology that replicates New York City's water and its ideal mineral levels. This results in the perfect bagel - crispy and chewy on the outside and perfectly leavened on the inside - delicious on its own and the perfect canvas for a simple schmear or an elaborate sandwich.
Our delicatessen also boasts house-cured and smoked fish and deli meats; authentic Jewish foods like matzo ball soup and an assortment of freshly baked breads and pastries, including challah, rye breads, babka, and rugelach.
Job Summary
We are seeking a reliable, hard-working General Manager who is looking to build their skill set by joining our team. Our comprehensive training program will teach you these Old-World arts and ensure your success and growth in our company.
Responsibilities
- Coordinates, monitors, and manages all aspects of operations. Leads in hiring and training, and termination and corrective actions
- Work hand-in-hand with Director of Operations develop and implement SOPs, marketing, financial, and facility operations
- Report to the Director of Operations
- Staff recruitment, scheduling, and evaluations
- Helps plan and support marketing and sales activities
- Creates staffing plans for each location and executes or closely monitors and approves schedules
- Follows all operational procedures including, but not limited to cash handling and operational SOP's
- Mentors leadership from each of these locations
- Maintains accurate inventory and par levels across the locations
- Places orders and maintains pars
- Observes and coaches staff
- Communicates all personnel issues to direct reports
- Trains and develops staff, promotes ideal candidates
- Manages pars and order guides for all departments
- Handles customer concerns and complaints
- Works at each location regularly to maintain intimate knowledge of general operation
- Supervision and training of all production staff (10+ full time employees) coordinating activities of workers engaged in food preparation
Qualifications
- Strong leadership skills
- 2+ years' restaurant management experience
- Basic knowledge of Excel/Google Docs/Word
- Ability to work well under pressure and in a fast-paced environment
- Excellent written and oral communication skills
- Willing to work a flexible schedule (Weekends included)
- Experience with delegating tasks and maintaining fast speed of service
Preferred Qualifications
- Bilingual (Spanish/English)
- Experience with computerized point-of-sale systems Toast POS System, Restaurant 365, and/or ADP is beneficial
- Able to work on feet throughout the scheduled shift
- Able to lift 50 pounds
- Able to work weekends
Benefits
- Salary: $65,000 - $70,000 per year
- Medical, dental and vision
- Paid time off including Healthy Families and Workplaces Act
- Colorado Secure Savings
- FAMLI
- Free concert tickets
- Employee discount
- Free yoga membership
- Employee gatherings and team building activities
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