Technical Product Support Specialist

3 weeks ago


New York, New York, United States Fidelity Information Services Full time
Job Description

Position Type:
Full-time

Education Desired:
Bachelor's Degree

Travel Percentage:
0%

Are you a motivated and forward-thinking individual looking for a challenging role in financial services and technology? At FIS, you'll have the opportunity to work on some of the most complex and relevant issues in the industry.

We're seeking a Technical Product Support Representative to join our team. As a key member of our support team, you'll be responsible for providing in-depth product support to our clients, resolving incoming inquiries, and troubleshooting software applications.

Key Responsibilities:

Provides in-depth product support to FIS clients
Resolves customer concerns raised during installation, operation, maintenance, or product application or compatibility matters
Troubleshoots problems with software applications and recommends corrective action
Documents customer information and recurring technical issues to support product quality programs and product development

What We Offer:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities - FIS is your final career step
A variety of career development tools, resources, and opportunities
Time to support charities and give back in your community
A fantastic range of benefits designed to help support your lifestyle and wellbeing

Notice to all US applicants:
All employees must be fully vaccinated against COVID-19. Individuals with a disability or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

EEOC Statement:
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check).

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