Production / Technical Support Specialist

2 weeks ago


New York, New York, United States Bucher & Christian Consulting, Inc. dba BCforward Full time

Job Title: Production / Technical Support Specialist

Job Summary:

We are seeking a highly motivated Production / Technical Support Specialist to join our team in New York, NY. As a key member of our support team, you will be responsible for providing technical support to our end-users in the Rates department.

Key Responsibilities:

  • Provide first point of contact for end-users in the Rates department
  • Ownership and delivery of on-boarding support of new processes into the MAPS organization
  • Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
  • Monitoring and alerting of critical trading system environments
  • Troubleshooting of complex systems issues
  • Proactive identification and resolution of problem hotspots
  • Development of tools and driving efficiency/stability improvements
  • Accurate tracking of support effort to enable effective management reporting
  • Release implementation and enforcement of change management policy
  • Major Incident management and Problem Management

Requirements:

  • Financial Domain
  • Operating systems: Linux primarily
  • ITIL Certification or performed in a role that demonstrates application of the principles
  • Scripting languages: Unix Shell, Python
  • SQL (intermediate level: multi-table joins, grouping results, stored procedures)
  • Grid computing (e.g. Data Synapse), job scheduling (Autosys, Crontab) batch management
  • Well rounded understanding of infrastructure disciplines (network, server, storage, messaging)
  • Enterprise Monitoring - ITRS Geneos
  • Documentation (Confluence)
  • Experience with trading risk systems
  • Familiarity with Bloomberg and Reuters

Personal Skills:

  • Resilient and confident working in a high pressure FO trading environment
  • Excellent communication skills
  • Leadership

Relevant areas of business expertise:

  • Product knowledge - Rates SME, greeks PV, Delta, Gamma and derivatives risk, Government Bonds, Agencies, Futures, Swaps, Inflation-linked products, US Treasuries and Bills
  • Market data - yield curves, funding curves, volatility / correlation surfaces (general understanding / familiarity)

Benefits:

BCforward offers a comprehensive benefits package including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords: Python, .NET, or Java, ITIL



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