Operational Risk Management Specialist

3 weeks ago

Edison, New Jersey, United States Computershare Full time
Job Title: Operational Risk Specialist

We are seeking a highly skilled Operational Risk Specialist to join our Computershare Communications Services (CCS) team. As an Operational Risk Specialist, you will play a critical role in promoting a sustained quality and risk culture within our organization.

About the Role:

This is a hybrid position primarily based in either our Edison or Bolingbrook office. We are committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week.

As an Operational Risk Specialist, you will be responsible for executing and delivering plans that support teams implementing projects to improve inter-related departmental quality and risk profiles. You will assess business processes, assess risks and opportunities, and more.

Key Responsibilities:
  • Meet day-to-day operating deadlines (65%)
  • Time and cost savings from improvements (20%)
  • Customer sat scores NPS / Sat (15%)
Requirements:

You are a self-motivated and innovative individual who is keen on quality and risk practices and excels in facilitating organizational change. You will have the ability to manage ambiguity and use your critical thinking skills. You possess the social competence to cultivate collaboration and work cohesively to train, coach, mentor and interact with all levels of the organization.

Minimum of 3 years of experience in operational risk management (ie. Process risk control assessments, trend analysis, data and process mapping, internal process audits etc). Presentation skills; ability to create and deliver informational and learning resources to a broad group of participants physically and virtually.

Experience working in a progressive ISO program environment. ISO 9001:2015, ISO 27001, Data Protection/Privacy experience. SOC 2 and information security control standards experience. Change management experience and the ability to implement change to deliver required organizational and industry standards. Experience in developing, implementing and maintaining Business Continuity Programs.

Bonus Points:

Experience with analytics and reporting tools such as PowerBI. Project Management (PMP or equivalent experience). Broad understanding of Communication Services business, solutions and products (print /digital) within a regulated environment. Certified Risk Manager (CRM); Internal Audit (ISO 9001 or CIA).

What We Offer:

Paid parental leave, flexible working and a caring and inclusive culture. Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision. Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter. Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

About Us:

We are a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work. At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills.

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