Guest Advocate

1 week ago

Gig Harbor, Washington, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel and develop talent by creating growth opportunities.

Job Summary

We are seeking a Guest Advocate to join our team, responsible for delivering exceptional guest service and ensuring a seamless shopping experience. As a Guest Advocate, you will be the face of Target, welcoming and thanking guests, and exceeding their expectations by focusing on guest interaction and recovery.

Key Responsibilities
  • Provide exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Engage with guests to build an inclusive guest experience, promoting and educating them on various benefits, offerings, and services.
  • Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.
  • Scan and bag all guest items efficiently, accurately, and in compliance with food safety standards and company best practices.
  • Make the guest aware of current and upcoming brand launches, store activities, and events.
  • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
  • Understand and show guests how to use Wallet and the other features and offerings within the Target App.
  • Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate, and use them.
  • Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Target's policies and procedures.
  • Partner with Leaders as needed to de-escalate any negative situations and recover the guest shopping experience while following Target's policies and procedures.
  • Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
  • Maintain a clean, clutter-free work area (including gathering abandoned items, baskets, and hangers).
  • Stock supplies during store open hours while being available for the guest.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
  • Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
  • All other duties based on business needs.
Requirements
  • Communicating effectively, including using positive language and attentive to guests' needs.
  • Welcoming and helpful attitude toward guests and other team members.
  • Attention to detail while multi-tasking.
  • Willing to educate guests and engage around products and services.
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work both independently and with a team.
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
  • Accurately handle cash register operations and cash transactions.
  • Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.
  • Flexible work schedule (e.g., nights, weekends, and holidays) and reliable and prompt attendance necessary.
  • Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
What We Offer

Target offers a competitive benefits package, including financial and education benefits, well-being programs, and more. We are an equal opportunity employer and welcome applications from diverse candidates. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at for additional information.

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