Customer Service Representative

2 days ago


Boston, Massachusetts, United States ePac Flexible Packaging Full time
Job Summary

ePac Flexible Packaging is seeking a highly skilled Customer Relations Specialist to manage customer jobs from order approval to finished product. This role is responsible for providing exceptional customer service, utilizing in-depth knowledge of company products and programs, and communicating effectively with team members within the customer service department.

Key Responsibilities
  • Assist in estimating for customers and create job tickets for the shop floor
  • Manage trouble-shooting of emergency orders for customers and enter customer orders in the ERP system
  • Utilize Salesforce to manage communications with sales team, customers, and management
  • Follow up on all customer transactions and timelines, providing timely and accurate information to incoming customer order status and product knowledge requests
  • Process customer orders/changes/returns according to established department policies and procedures
  • Provide timely feedback to internal team members regarding service failures or customer concerns
  • Partner with the sales team to meet and exceed customer service expectations
Work Environment

This role will spend most of the time in a professional office setting with some regular time on the production floor. The employee will be around moving mechanical parts and vibration, but ePac believes in a collaborative and cross-trained workforce and encourages all employees to learn all facets of the company.

This job description is not intended to be all inclusive, and employees will also perform other reasonable related business duties as assigned by management.



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