Head of Operations for E-commerce Company

2 days ago

El Segundo, California, United States eNNOVATION Brands Full time
Job Title: Head of Operations for E-commerce Company

We are seeking a highly skilled and experienced Head of Operations to join our dynamic and fast-growing e-commerce company, eNNOVATION Brands. As a key member of our team, you will be responsible for driving operational excellence and ensuring that our processes and systems scale smoothly as the company grows.

Key Responsibilities:
  • Collaborate with the CEO to design long-term operational strategies that support overall business growth, efficiency, and profitability.
  • Manage customer service and post-purchase experience, including fulfillment speed, product quality, and customer service. Work to improve Net Promoter Score (NPS), customer reviews, and retention rates.
  • Partner with the marketing and sales teams to align operational capacity with sales forecasts and marketing initiatives. Collaborate on pricing strategies, product launches, and customer experience improvements.
  • Lead efforts to streamline processes, improve productivity, and reduce operational costs while ensuring scalability during peak times.
  • Implement automation tools and data-driven decision-making processes to streamline operations.
  • Lead and scale the company's operational infrastructure to support continued growth, including fulfillment, logistics, customer service, and warehousing with financial budgeting in mind.
  • Optimize inventory management, ensuring product availability while reducing stock holding costs.
  • Ensure compliance with legal requirements, industry regulations, and manage risk across the business.
  • Manage relationships with key suppliers, vendors, and partners to ensure cost-effective procurement and timely delivery of products.
  • Oversee negotiations with third-party logistics (3PL) providers and optimize shipping and warehousing solutions.
Qualifications:
  • Leadership and People Management: Proven experience leading teams, developing talent, fostering teamwork, and cultivating a positive work environment.
  • Strategic Thinking: Demonstrated ability to think critically, solve complex problems, and make informed decisions that support long-term business goals.
  • Operational Expertise: Strong background in improving operational efficiency, managing end-to-end supply chains, and implementing process improvements.
  • Financial Acumen: Solid understanding of budgeting, forecasting, and financial analysis to drive cost-effective operations.
  • Compliance and Risk Management: Ability to effectively manage legal obligations, adhere to industry regulations, and mitigate risks.
Preferred Experience:
  • Ideally 5+ years in operations role in e-commerce or a similar fast-paced industry.
  • Expertise in supply chain management, fulfillment operations, and customer service optimization.
Benefits:
  • Competitive salary with performance-based incentives.
  • Health, dental, and vision benefits.
  • Career growth opportunities in a rapidly scaling company.

We are eNNOVATION Brands, a fast-growing e-commerce company in the heart of El Segundo, California. We believe in investing in our employees and providing opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity to join our team.

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