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Chief Operations Officer

1 month ago

El Segundo, California, United States eNNOVATION Brands Full time
Job Description

We are a dynamic, fast-growing e-commerce company seeking a strategic and results-driven leader to join our team as Head of Operations. Our company specializes in selling hair tools, skincare, and is looking to expand into power tools in the near future. We operate across multiple platforms, including our own website and major online marketplaces like Amazon and Shopify.

The ideal candidate will have a strong background in scaling e-commerce operations, with expertise in supply chain management, fulfillment operations, and customer service optimization. They will be responsible for driving operational excellence, ensuring that our processes and systems scale smoothly as the company grows, and collaborating with the CEO to design long-term operational strategies that support overall business growth, efficiency, and profitability.

Key Responsibilities:

  • Collaborate with the CEO to design long-term operational strategies that support overall business growth, efficiency, and profitability.
  • Understand all operations of an e-commerce business, including sales & marketing, products, systems, and financials.
  • Manage customer service and post-purchase experience, including fulfillment speed, product quality, and customer service. Work to improve Net Promoter Score (NPS), customer reviews, and retention rates.
  • Partner with the marketing and sales teams to align operational capacity with sales forecasts and marketing initiatives. Collaborate on pricing strategies, product launches, and customer experience improvements.
  • Lead efforts to streamline processes, improve productivity, and reduce operational costs while ensuring scalability during peak times.
  • Implement automation tools and data-driven decision-making processes to streamline operations.
  • Lead and scale the company's operational infrastructure to support continued growth, including fulfillment, logistics, customer service, and warehousing with financial budgeting in mind.
  • Optimize inventory management, ensuring product availability while reducing stock holding costs.
  • Ensure compliance with legal requirements, industry regulations, and manage risk across the business.
  • Manage relationships with key suppliers, vendors, and partners to ensure cost-effective procurement and timely delivery of products.
  • Oversee negotiations with third-party logistics (3PL) providers and optimize shipping and warehousing solutions.

Qualifications:

  • Leadership and People Management: Proven experience leading teams, developing talent, fostering teamwork, and cultivating a positive work environment.
  • Strategic Thinking: Demonstrated ability to think critically, solve complex problems, and make informed decisions that support long-term business goals.
  • Operational Expertise: Strong background in improving operational efficiency, managing end-to-end supply chains, and implementing process improvements.
  • Financial Acumen: Solid understanding of budgeting, forecasting, and financial analysis to drive cost-effective operations.
  • Compliance and Risk Management: Ability to effectively manage legal obligations, adhere to industry regulations, and mitigate risks.

Preferred Experience:

  • Ideally 5+ years in operations role in e-commerce or a similar fast-paced industry.
  • Expertise in supply chain management, fulfillment operations, and customer service optimization.

Benefits:

  • Competitive salary with performance-based incentives.
  • Health, dental, and vision benefits.
  • Career growth opportunities in a rapidly scaling company.

We are eNNOVATION Brands, a fast-growing e-commerce company in the heart of El Segundo, California. We believe in investing in our employees, providing books and sponsoring courses and seminars for continued education to help you grow. We prefer an analytical approach through direct response marketing, split-testing ideas, and letting the customer decide what they prefer to do with their money. This creates an ideal environment for talented individuals to learn, grow, and sharpen their skill set based on real-world data and feedback.