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Client Relations Specialist

2 months ago

Baton Rouge, Louisiana, United States LMI Baton Rouge Full time
Job Description

About LMI Baton Rouge

LMI Baton Rouge is a dedicated team committed to making a positive impact on our community. We're seeking a Client Relations Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach.

Key Responsibilities

  • Donor Engagement: Engage with potential donors during fundraising events, establishing strong relationships to drive charitable contributions for clientele.
  • Continuous Learning: Acquire in-depth knowledge of marketing strategies and participate in ongoing professional development through educational training, both in-office and virtually.
  • Collaborative Innovation: Contribute to daily meetings focused on understanding client requirements and brainstorming ways to optimize campaign outcomes.
  • Client Relationship Maintenance: Stay informed about our charity partners' missions and follow up with potential donors (when necessary) to strengthen connections.
  • Resolution of Concerns: Promptly address and resolve customer concerns, ensuring satisfaction and trust in our clients and services.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to address inquiries and requests from our charity clients, ensuring seamless operations.

Requirements

  • A background in customer service, sales, or marketing is preferred, but not mandatory.
  • Possess 1-3 years of experience in a customer-facing role to excel in managing relationships.
  • Exhibit a strong desire to actively contribute to the community by supporting charitable causes.
  • Available for in-person meetings and training sessions at our office.
  • Comfortably address both small and large groups, displaying strong communication skills.
  • Thrive in both independent and team-based work environments.
  • Exemplify a solution-oriented attitude and a willingness to support team-members.