Customer Service Representative

1 week ago


Riverview, Florida, United States Infinity Managment Group Full time
Job Overview

Infinity Management Group is a dynamic consulting and sales firm that excels in creating personal relationships with clients. Our team is built on a foundation of long-standing relationships, not size, but rather a commitment to excellence. We achieve remarkable results for clients across various industries using our direct marketing methods.

Key Responsibilities
  1. Customer Inquiries: Respond promptly and accurately to customer inquiries, providing clear and concise information.
  2. Product or Service Information: Offer in-depth knowledge of our products or services to assist customers with questions or concerns.
  3. Issue Resolution: Address customer complaints, problems, or issues in a professional and efficient manner.
  4. Order Processing: Assist customers with placing orders, tracking shipments, processing returns, and handling other transactional tasks.
  5. Communication Management: Monitor and manage communication channels to ensure timely responses and efficient handling of customer inquiries.
  6. Interaction Documentation: Maintain detailed records of customer interactions, inquiries, complaints, and resolutions in our CRM system.
Focus Areas
  • Promotional Sales and Marketing
  • Customer Service
  • Public Relations
  • Account Coordination
  • Campaign Management
  • Client Relations
Requirements
  • Excellent communication skills
  • Leadership experience
  • Ability to thrive in a high-energy environment
  • Ambition, strong work ethic, and openness to new ideas
  • Self-starter with problem-solving skills
  • Career-oriented individual seeking unlimited opportunities


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