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Customer Service Representative

2 months ago

Riverview, Florida, United States MAXIMUS Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

You will be working in a fast-paced environment, handling multiple customer inquiries and resolving issues in a timely and professional manner. Your excellent communication and interpersonal skills will be essential in building strong relationships with our clients and colleagues.

We offer a comprehensive training program to ensure that you have the necessary skills and knowledge to excel in this role. Our team is committed to providing a supportive and collaborative environment, where you can grow and develop your career.

Responsibilities
  • Provide exceptional customer service to clients via phone, email, and other communication channels
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to improve skills and knowledge
  • Meet productivity and quality standards
Requirements
  • High school diploma or equivalent required
  • 6 months of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Ability to meet productivity and quality standards
What We Offer
  • Competitive hourly base pay
  • Opportunities for career growth and development
  • Comprehensive training program
  • Supportive and collaborative team environment
  • Flexible scheduling options