Customer Service Representative

4 days ago

Riverview, Florida, United States MasterBrand Cabinets Full time
Job Title: Customer Service Associate

MasterBrand Cabinets LLC is seeking a highly skilled Customer Service Associate to join our team. As a Customer Service Associate, you will play a key role in servicing our customers by resolving their needs and ensuring timely completion of tasks and orders.

Key Responsibilities:
  • Answer customer calls and respond to all customer communication within 2 business hours of receipt.
  • Diagnose and prescribe solutions to resolve customer concerns.
  • Work with the FSR, Sales Representative, Builder, and Sub-Contractor to ensure alignment and expectations are met.
  • Create service workorders in Salesforce for warranty appointments using phone, email, or web-based communications from Customer/Homeowner and schedule accordingly.
  • Enter customer orders and quotes using our designated systems.
  • Problem solve incomplete service, warranty, quality walk and installer work debrief and complete service work orders in Salesforce.
  • Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent.
  • Confirm and stage parts for technicians.
  • Communicate scheduled completion dates with Customers for scheduled service appointments.
  • Act upon all internal Salesforce communication requiring additional service trips and process accordingly.
Qualifications:
  • Customer focus and orientation - overall customer satisfaction is the ultimate goal.
  • Strong detail orientation and accuracy of work is required.
  • Ability to positively interact and communicate with customers, both internal and external.
  • Ability to read, analyze, and interpret general business information, documents, and regulations in the English language.
  • Ability to write reports, business correspondence, and procedural information.
  • Ability to effectively present information and respond to inquiries from associates, customers, and the general public.
  • Ability to calculate figures and amounts, such as prices, service timeframes, discounts, interest, commissions, proportions, and percentages.
  • Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist, but customer requirements and work situations may vary.
  • Previous related employment experience, preferably in the cabinet industry, is preferred.
  • Computer literacy, including experience using Microsoft Office software programs, such as Microsoft Word and Excel. Previous AS400 and Salesforce experience is preferred.
  • Previous account relationship experience preferred.
  • Experience with multi-tasking and prioritizing in a fast-paced team environment.
  • Ability to handle stressful situations while remaining calm.
Equal Employment Opportunity:

MasterBrand Cabinets LLC is an equal opportunity employer. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [insert contact information].

Actual pay will vary based on qualifications and other factors.

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