Software Support Specialist

3 weeks ago


Salt Lake, Utah, United States Solventum Full time
Job Description

Solventum is seeking a skilled Software Support Analyst to join our team. As a Software Support Analyst, you will provide exceptional technical support to our customers, ensuring they receive timely and effective solutions to their software-related issues.

Key Responsibilities
  • Provide technical support to customers via phone, email, or chat, resolving software-related issues in a timely and professional manner.
  • Identify and troubleshoot complex software problems, working closely with development and cloud hosting teams to resolve issues.
  • Implement software changes to resolve customer issues and improve overall system performance.
  • Build strong relationships with customers, departments, and stakeholders, providing solutions to software issues, inquiries, and problems.
  • Participate in relevant corporate programs, comply with professional and quality standards, and act in accordance with Solventum's values and ethical standards.
Requirements
  • Bachelor's degree or higher in Computer Science, Information Technology, or related field.
  • OR High School Diploma/GED with 5+ years of software support experience.
  • Additional qualifications include:
    • LINUX/UNIX OS experience.
    • Customer service experience.
    • Programming experience (Perl or equivalent).
    • Related experience in consulting, software development, 2nd or 3rd tier technical support, technical project management, training development.
Preferred Qualifications
  • SQL database experience.
  • Understanding of the healthcare industry and medical coding.
  • Bachelor's degree in Computer Science or related field.
  • Knowledge and experience with XML, interfaces (HL7, XML, JSON), and Solventum HIS product knowledge.
Work Environment

Solventum offers a hybrid work environment, with the option to work remotely and travel to Murray, UT, or Silver Spring, MD, at least 1 day per week.

Travel

Up to 10% domestic and international travel may be required.

Relocation Assistance

Relocation assistance may be authorized.

Equal Opportunity Employer

Solventum is an equal opportunity employer and welcomes applications from diverse candidates.



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