Software Support Specialist
3 weeks ago
Solventum is seeking a skilled Software Support Analyst to join our team. As a Software Support Analyst, you will provide exceptional technical support to our customers, ensuring they receive timely and effective solutions to their software-related issues.
Key Responsibilities- Provide technical support to customers via phone, email, or chat, resolving software-related issues in a timely and professional manner.
- Identify and troubleshoot complex software problems, working closely with development and cloud hosting teams to resolve issues.
- Implement software changes to resolve customer issues and improve overall system performance.
- Build strong relationships with customers, departments, and stakeholders, providing solutions to software issues, inquiries, and problems.
- Participate in relevant corporate programs, comply with professional and quality standards, and act in accordance with Solventum's values and ethical standards.
- Bachelor's degree or higher in Computer Science, Information Technology, or related field.
- OR High School Diploma/GED with 5+ years of software support experience.
- Additional qualifications include:
- LINUX/UNIX OS experience.
- Customer service experience.
- Programming experience (Perl or equivalent).
- Related experience in consulting, software development, 2nd or 3rd tier technical support, technical project management, training development.
- SQL database experience.
- Understanding of the healthcare industry and medical coding.
- Bachelor's degree in Computer Science or related field.
- Knowledge and experience with XML, interfaces (HL7, XML, JSON), and Solventum HIS product knowledge.
Solventum offers a hybrid work environment, with the option to work remotely and travel to Murray, UT, or Silver Spring, MD, at least 1 day per week.
TravelUp to 10% domestic and international travel may be required.
Relocation AssistanceRelocation assistance may be authorized.
Equal Opportunity EmployerSolventum is an equal opportunity employer and welcomes applications from diverse candidates.
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