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Software Support Specialist
2 months ago
Solventum is seeking a skilled Software Support Analyst to join our team. As a Software Support Analyst, you will provide exceptional technical support to our customers, ensuring they receive timely and effective solutions to their software-related issues.
Key Responsibilities- Provide technical support to customers via phone, email, or chat, resolving software-related issues and improving customer satisfaction.
- Identify and troubleshoot complex software problems, collaborating with internal teams to resolve issues efficiently.
- Implement software changes to resolve customer issues, ensuring seamless integration with existing systems.
- Build strong relationships with customers, departments, and internal teams, fostering trust and credibility.
- Participate in cross-functional teams, contributing to process improvements and enhancing customer satisfaction.
- Bachelor's degree or higher in Computer Science, Information Technology, or related field.
- Minimum 5 years of software support experience, with a strong background in troubleshooting and problem-solving.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and customers.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex software issues.
- Proficiency in Linux/Unix OS, customer service, and programming languages (Perl or equivalent).
- 1 year of SQL database experience.
- Understanding of the healthcare industry and medical coding.
- Bachelor's degree in Computer Science or related field.
- Knowledge and experience with XML, interfaces (HL7, XML, JSON), and HIS product knowledge.
Solventum offers a hybrid work environment, with the option to work remotely and travel to Murray, UT, or Silver Spring, MD, as needed.
Compensation and BenefitsSolventum offers a competitive compensation package, including base pay, variable incentive pay, and a range of benefits, including medical, dental, and vision insurance, health savings accounts, and paid absences.
