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IT Support Specialist

2 months ago

Salt Lake, Utah, United States Nexus Dynamics Full time
Exciting Opportunities at Nexus Dynamics

We are seeking a skilled IT Support Specialist to join our team at Nexus Dynamics. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Receive, analyze, and process technical requests in a timely and efficient manner
  • Record and process tickets, utilizing various communication channels
  • Identify, diagnose, and resolve IT issues, collaborating with internal teams as needed
  • Install, configure, and maintain hardware and software components, ensuring optimal performance
  • Set up and manage user accounts, ensuring secure access to our systems
  • Support in administration, system customization, and maintenance, ensuring our systems remain up-to-date and secure
  • Document support activities and create reports, providing valuable insights for our team
Our Benefits
  • Company pension plan
  • Permanent employment contract
  • Flexible working hours through flextime arrangements, part-time options, and partially trust-based working hours
  • Professional and personal development opportunities
  • Flexibility through the possibility of mobile work