Field Service Advisor

3 days ago

Seattle, Washington, United States Rivian Automotive Full time
{"title": "Field Service Advisor", "description": "About Rivian

Rivian is a pioneering company that's on a mission to keep the world adventurous forever. We're committed to building emissions-free Electric Adventure Vehicles and attracting like-minded individuals who share our passion for the outdoors and our desire to protect it for future generations.

Role Summary

We're seeking a talented and motivated Field Service Advisor to join our team at Rivian. This is an evergreen job posting, which allows us to build a pipeline of qualified candidates who we can consider for future openings. As a Field Service Advisor, you'll be responsible for delivering an exceptional customer experience at our service locations.

Key Responsibilities
  • Promote team member understanding of company vision and goals
  • Actively support management in the planning and execution of the launch of Service centers
  • Utilize a variety of training methodologies to ensure learning effectiveness
  • Encourage team members to deliver a top-notch customer experience
  • Work every day to deliver an exceptional customer experience
  • Respond thoughtfully to customer inquiries and escalated operational failures in a timely fashion
  • Apply sound problem-solving skills to maintain a high standard of quality to our customers
  • Translate customer-reported service-related problems to actionable work orders for technicians to complete
  • Coordinate and communicate the details of every vehicle with each customer prior to delivery
  • Analyze service lapses that impact customer experience and work with supervisor to ameliorate
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
  • Meet requirements of the state and federal law for automobile repair and consumer protection
  • Lead continuous improvement activities as needed
  • Read and comprehend instructions and follow established procedures
  • Assist in the development of standardized work
  • Communicate best practices, problem resolution, and performance data to Supervisor and boundary partners as needed
  • Maintain a high-quality relationship with all departments within the organization
  • Support and participate in initial Launch activities for setting up SC locations and model change activities
Requirements
  • Exceptional customer service skills
  • Ability to think quickly on your feet and solve operational problems
  • Excellent communications skills
  • Dynamic and resourceful leader
  • Experience in training, process standardization, continuous improvement, and managing escalations is a plus
About Rivian Automotive

Rivian Automotive is a company that's committed to building emissions-free Electric Adventure Vehicles and attracting like-minded individuals who share our passion for the outdoors and our desire to protect it for future generations.

", "lang_code": "en-US"}

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