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Field Service Technician

2 months ago

Seattle, Washington, United States Orion Talent Full time
Job Title: Field Service Representative

Job Summary:

We are seeking a highly skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for installing and servicing equipment, assisting customers with problem resolution, and providing technical support.

Key Responsibilities:

  • Install and service all equipment represented by our company
  • Assist customers in resolving problems they may encounter
  • Identify and correct hardware failures, software discrepancies, or programming problems
  • Instruct customers on proper use, operation, and maintenance of equipment
  • Provide telephone consultation for customers and company personnel with problems on our equipment
  • Recommend corrective action and troubleshooting approaches
  • Assist in training other Field Service Representatives and customers in the use, operation, adjustments, and proper maintenance procedures for our equipment

Requirements:

  • Mechanical, electrical/electronic skills
  • Experience with computers, pneumatics, and hydraulics
  • Experience in the woodworking industry a plus
  • Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience on woodworking machinery

What We Offer:

We offer a competitive compensation package, including base pay, car allowance, gas, tires, and oil changes, per diem, and bonus opportunities. We also provide benefits, including medical, dental, vision, 401(k) match, flexible spending accounts, AFLAC, group term life insurance, and optional life insurance.

Travel Requirements:

This role requires extensive travel, up to 90%, to visit customer sites, with routine travel to locally and some in-region locations.

Why Join Our Team:

We are a stable and established company in a growing industry, offering a great opportunity for a self-starter with customer service and technical skills to grow and develop their career.