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Client Relations Specialist

2 months ago

Brentwood, Tennessee, United States Broadridge Financial Solutions , Inc. Full time
About the Role

We are seeking a highly skilled Client Relations Administrator to join our team at Broadridge Financial Solutions, Inc. As a key member of our client-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide timely and accurate updates to clients regarding mailing status, voting, and other inquiries and issues that may arise over the course of the project.
  • Work with a complex client base to plan proxy and interim distributions accurately and efficiently for both Registered and Beneficial shareholder base.
  • Develop strong client relationships while ensuring client satisfaction through Net Promoter Score (NPS) results.
  • Partner with other team members, as well as other departments, to continually add efficiency to our internal processes as well as to increase client satisfaction.
  • Appropriately communicate and escalate external client concerns in a timely manner to mitigate risk.
  • Update and monitor internal reports to ensure the timely and efficient progress of each campaign.
  • Solve problems with straightforward situations; analyze possible solutions using technical experience, sound judgment, and precedents.
  • Understand key business drivers; use this understanding to solve problems and advise clients accordingly.
  • Effectively participate or lead projects designed to improve client satisfaction and gain greater processing efficiencies.
  • Assist with the training and mentoring of Junior Associates to aid in self-development while strengthening the team.
  • Participate in annual departmental and cross-functional training to broaden industry knowledge and experience.
Requirements
  • 2-3 years experience in a client service or client-facing role.
  • Ability to work in a fast-paced, high-pressure environment.
  • Must be detail-oriented, demonstrate the ability to multi-task, and have excellent time management skills.
  • Outstanding presentation, written, and verbal communication skills.
  • Possess the ability to establish good personal and working relationships with clients.
What We Offer
  • Hourly rate: $29.00-$31.25 per hour depending on experience.
  • Annual bonus.
  • Paid time off: 15 vacation days, 5 sick days, and 3 personal days per year.
  • Medical, dental, life, and vision insurance.
  • 401k with match.
  • Parental leave.
About Broadridge

Broadridge Financial Solutions, Inc. is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers, and public companies. At Broadridge, we are committed to making a difference by providing the critical infrastructure that powers investing, corporate governance, and communications.

We enable better financial lives by empowering our associates to be their best selves, fostering a diverse, equitable, and inclusive environment, and promoting a culture of trust, mutual respect, and outcomes-based performance.

Join us in our mission to create a better financial future for all.