Cybersecurity Specialist

Job Summary:

The Cybersecurity Specialist will serve as the primary support analyst for HCTec and its Technical Managed Service (TMS) customers, responsible for all aspects of Security Application Management, Security Infrastructure, Incident Investigation, and Threat Research. This role will perform security measures to prevent intrusion, vulnerabilities, and other threats, and evaluate detection, firewall, and traffic log data to identify patterns and trends.

Key Responsibilities:

Provides 24/7/365 Tier 1 Cybersecurity support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes

Triages end user issues and determines if the issues have been completed

Utilizes customer service guidelines as outlined in HDI, CISA, CompTIA, and ISC2 training

Generates and reviews systems reports for audits

Maintains all Cybersecurity reports and documentation for HCTec and TMS customers

Processes and updates Written Information Security Plans (WISP) for HCTec and all TMS Customers

Performs Security Risk Assessments (SRA) on TMS and MS customers

Reviews Business Associates Agreements (BAA) and completes baseline answering and sending for review

Exhibits regular and reliable attendance

Performs other duties as assigned

Requirements:

Acquires and maintains a general and clinical knowledge of client and related software applications

Attends professional development training as instructed

Maintains necessary technology skills to perform Level 3 Support Tasks

Exhibits regular and reliable attendance

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