Director of Case Management
4 weeks ago
The Director of Case Management is responsible for the implementation of the case management program at the local level. The program consists of care facilitation, utilization management, case management, and discharge planning. The Director is accountable for developing systems and processes for care and utilization management and discharge planning at the hospital level.
Key Responsibilities:- Plans, directs, and supervises all aspects of the local level program.
- Facilitates growth and development of the case management program consistent with enterprise-wide philosophy and in response to the dynamic nature of the healthcare environment.
- Responsible for approving and managing the day-to-day local level operational budget.
- Assures that revenue, expenses, contribution margin, and FTEs meet or exceed budget.
- Prepares and submits budget and related reports.
- Forecasts and accurately projects expenses.
- Takes corrective action to address negative variances.
- Identifies and proposes capital budget items appropriately.
- Identifies and achieves optimal targeted financial outcomes via the inpatient case management process.
- Responsible for departmental personnel functions (hiring, firing, etc.) in conjunction with the Executive Director of Medical Management.
- Writes and conducts annual and interim performance appraisal reviews for professional and non-professional staff in the department.
- Acts as liaison to facilitate communication and collaboration between all care partners (physicians, hospitalists, community care managers, nurses, community resources, etc.).
- Responsible for leading a high-performance team of 'system thinkers' who incorporate leadership principles and vision in performing the functions of case management.
- Uses data to drive decisions, plan, and implement performance improvement strategies for case management.
- Oversees the education of physicians, managers, staff, patients, and families related to the case management process at the local level.
- Participates in this evolutionary process by constantly identifying future needs of current customers and/or identifying potential new customers.
- Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
- Other duties as assigned.
- 5+ years of Case Management Acute Care Hospital Leadership/Supervisory/Director Experience.
- Bachelor's of Nursing (BSN) or Master's Social Work (MSW); Master's degree preferred.
- Current and valid license to practice as a Registered Nurse in the state of Texas or Current and valid Texas license as a Master's Social Worker (LMSW), required.
- LCSW preferred and Certified Case Manager (CCM), Accredited Case Manager (ACM), or Fellowship of the American Academy of Case Management (FAACM), required.
- Medical Insurance.
- Dental Insurance.
- Vision Insurance.
- Life Insurance.
- Retirement.
- Equity.
- Paid Time Off.
At Memorial Hermann, we're committed to providing exceptional care to our patients and their families. We believe that every individual deserves compassionate and personalized care, and we're dedicated to making that a reality. If you're passionate about delivering high-quality care and making a difference in the lives of others, we invite you to join our team.
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