Evening Customer Support Specialist

1 week ago


Roseville, California, United States Invitation Homes Full time

Customer Service Representative, PM

We are excited to present an opportunity for a Customer Service Representative at a reputable organization. As a vital member of the Operations team, you will contribute significantly to fostering a customer-centric atmosphere. Your key responsibilities will encompass:

  • Welcoming and assisting residents with professionalism
  • Addressing property-related concerns with diligence
  • Processing rent payments and ensuring proper distribution
  • Conducting resident welcome communications via calls and emails
  • Managing HAP applications and liaising with the Housing Authority
  • Executing delinquency outreach for rent collection
  • Supporting the management of HOA Violations
  • Staying informed about ongoing expectations and updates
  • Completing all tasks listed on the CSR-PM dashboard
  • And additional responsibilities as needed

To thrive in this position, candidates should possess:

  • A high school diploma or GED
  • A minimum of 2 years of administrative experience in Property Management or a related field
  • Prior experience with property management software
  • Excellent communication and problem-solving abilities
  • Proficiency in MS Word, Excel, Outlook, and Adobe
  • Strong organizational skills
  • The capacity to perform well under pressure
  • Teamwork and collaboration skills

This position requires a high level of professionalism, effective communication skills, and the ability to manage escalated calls with composure. It offers a vibrant work environment where each day presents new challenges. Become part of a team dedicated to delivering outstanding customer service and making a meaningful impact in the property management industry. If you are enthusiastic about customer service and seek to be part of a supportive environment, this role is an excellent fit for you.

Invitation Homes is committed to equal employment opportunities and promoting workplace diversity. Your efforts and commitment will be recognized and appreciated here. Contribute to our mission and advance your career with us.



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