Customer Support Specialist

14 hours ago


Michigan, United States Splunk Inc Full time

Role Summary

We are looking for a customer-focused Application Development Support Specialist to join our team at Splunk Inc. This role involves collaborating with a team of consultants and engineers to deliver an outstanding Application Development support experience. Duties include prioritizing case work, managing case issues, creating great Support experiences, and ensuring an exceptional Customer Service Experience. You will be customer-focused, independent, positive, self-motivated, proactive, outcome-driven, and able to monitor and deliver on your team's performance metrics.

Key Responsibilities

  • Provide technical support to Splunk App developers and maintain positive customer relationships.
  • Take ownership of resolving App developers problems while ensuring an outstanding customer experience.
  • Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our Splunk Apps space.

Requirements

  • 8+ years of technical/customer support experience.
  • Outstanding interpersonal skills, and excellent communication - both verbal and written.
  • Strong Splunk platform knowledge and experience.
  • Successful completion of the Building Splunk Apps training course.
  • 3 years of experience using Splunk SDK.


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