Customer Service Representative

8 hours ago


Richland Hills, Texas, United States TEKsystems Full time
Job Title: Customer Service Representative

TEKsystems is seeking a highly skilled Customer Service Representative to join our team in Dallas, TX. As a key member of our Fraud and Digital Services Department, you will be responsible for providing exceptional customer service to our members and other individuals.

Key Responsibilities:
  • Respond to inquiries and requests from members and other individuals in a 24/7 high-volume, schedule-driven contact center environment.
  • Provide information regarding our company's products and services, demonstrating knowledge, active listening, and engagement methods to ensure optimal member experience and customer service.
  • Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
  • Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
  • Handle a call volume of 80-100+ calls daily.
Requirements:
  • High School Diploma/GED required.
  • 1-2 years of recent customer service experience working directly with customers (call center, collections, banking).
  • Ability to work in a fast-paced, high-volume call center environment.
  • Willingness to help others and ability to navigate difficult conversations.
  • Professional written and verbal communication skills.
  • Strong computer knowledge and data entry/typing skills.
What We Offer:
  • Competitive hourly rate: $19.50.
  • Full-time, 40 hours per week, Monday-Saturday schedule.
  • Overnight shifts available.
  • Must live within 60 miles of North Richland Hills, TX 76180.

TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates. If you are interested and qualified, please apply with your updated resume.



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