Customer Experience Lead
3 days ago
The Service Advisor Manager plays a critical role in ensuring the success of our automotive repair and maintenance services at Midas FREMONT 1783. This leadership position requires someone with a strong background in retail or service management, excellent customer service skills, and the ability to drive growth initiatives.
Responsibilities
The Service Advisor Manager will be responsible for:
- Managing employees, inventory, environmental compliance, and safety regulations while maintaining high-quality standards with customer service
- Delivering exceptional customer service while listening to and consulting with customers
- Following up with customers, services requested, estimated completion times, etc
- Overseeing inspections, making recommendations, creating repair orders, and sourcing parts
- Overseeing all sales, accounting, and clerical functions from Service Advisors
- Maintaining inventory counts and responsibility for any inventory management
Requirements
To be successful in this role, you should possess:
- A minimum of 4-5 years of retail or service manager experience
- General Automotive knowledge and a willingness to learn
- Excellent customer service and vendor communication
- Strong POS Computer and Technology skills
- Leadership Capability and Team Building Skills
Compensation and Benefits
A competitive base salary of $120,000 per annum is being offered for this position, along with opportunities for career advancement, ongoing training, and comprehensive benefits packages that include PTO.
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