Customer Experience Lead

3 days ago


Fremont, California, United States Midas FREMONT 1783 Full time
Role Overview
The Service Advisor Manager plays a critical role in ensuring the success of our automotive repair and maintenance services at Midas FREMONT 1783. This leadership position requires someone with a strong background in retail or service management, excellent customer service skills, and the ability to drive growth initiatives.

Responsibilities
The Service Advisor Manager will be responsible for:
  • Managing employees, inventory, environmental compliance, and safety regulations while maintaining high-quality standards with customer service
  • Delivering exceptional customer service while listening to and consulting with customers
  • Following up with customers, services requested, estimated completion times, etc
  • Overseeing inspections, making recommendations, creating repair orders, and sourcing parts
  • Overseeing all sales, accounting, and clerical functions from Service Advisors
  • Maintaining inventory counts and responsibility for any inventory management

Requirements
To be successful in this role, you should possess:
  • A minimum of 4-5 years of retail or service manager experience
  • General Automotive knowledge and a willingness to learn
  • Excellent customer service and vendor communication
  • Strong POS Computer and Technology skills
  • Leadership Capability and Team Building Skills

Compensation and Benefits
A competitive base salary of $120,000 per annum is being offered for this position, along with opportunities for career advancement, ongoing training, and comprehensive benefits packages that include PTO.

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