Customer Experience Representative

7 days ago


Fremont, California, United States Orangetheory Full time

**Job Overview:**

    At Orangetheory, we are seeking a motivated and enthusiastic Customer Experience Representative to join our team.

Responsibilities:

    Greet every guest with enthusiasm, energy, and knowledge upon entering the studio;

    Provide exceptional customer service at the front desk, including answering phone calls, responding to member inquiries, and addressing concerns in a professional manner;

    Offer studio tours to prospective clients, showcasing the benefits of our fitness programs and facilities;

    Sell memberships to existing and potential clients, driving revenue growth and studio success;

    Follow up on leads to ensure a seamless experience for all members;

    Maintain open communication channels to resolve any issues or concerns promptly.

Requirements:

    A positive attitude, excellent communication skills, and a passion for delivering exceptional customer experiences;

    Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively;

    Basic computer skills, including proficiency in CRM software and point-of-sale systems;

Benefits:

    Competitive salary range: $40,000 - $55,000 per year (based on location and experience);

    Opportunities for career growth and professional development within the company;

    A dynamic and supportive work environment that fosters teamwork and collaboration;

    Discounts on membership fees and access to exclusive events and promotions;

    Recognition and rewards for outstanding performance and contributions to the team.



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