Customer Experience Representative
7 days ago
**Job Overview:**
At Orangetheory, we are seeking a motivated and enthusiastic Customer Experience Representative to join our team.
Responsibilities:
Greet every guest with enthusiasm, energy, and knowledge upon entering the studio;
Provide exceptional customer service at the front desk, including answering phone calls, responding to member inquiries, and addressing concerns in a professional manner;
Offer studio tours to prospective clients, showcasing the benefits of our fitness programs and facilities;
Sell memberships to existing and potential clients, driving revenue growth and studio success;
Follow up on leads to ensure a seamless experience for all members;
Maintain open communication channels to resolve any issues or concerns promptly.
Requirements:
A positive attitude, excellent communication skills, and a passion for delivering exceptional customer experiences;
Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively;
Basic computer skills, including proficiency in CRM software and point-of-sale systems;
Benefits:
Competitive salary range: $40,000 - $55,000 per year (based on location and experience);
Opportunities for career growth and professional development within the company;
A dynamic and supportive work environment that fosters teamwork and collaboration;
Discounts on membership fees and access to exclusive events and promotions;
Recognition and rewards for outstanding performance and contributions to the team.
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