Customer Experience Coordinator

1 day ago


Fremont, California, United States AutoNation Full time
Customer Experience Coordinator Job Description

We're seeking an experienced Service Drive Manager to oversee the service drive team at AutoNation. As a Service Drive Manager, you will lead the team in delivering exceptional customer experiences.

Responsibilities:
  • Schedule and assign tasks for the service consultants.
  • Monitor and evaluate the performance of the service consultants.
  • Provide training, coaching, and supervision to the service consultants.
  • Assist in the service reception during peak hours to greet customers and obtain necessary information.
  • Maintain inventory and supplies for the service drive.
  • Collaborate with team leaders to coordinate job assignments.
  • Conduct regular reviews of open repair orders and resolve any outstanding issues.
  • Work closely with dealership staff to ensure high-quality service delivery.
  • Inspect vehicles before returning them to customers.
  • Follow up with customers to verify satisfaction with service work.
  • Ensure compliance with relevant laws and regulations.
Requirements and Qualifications:
  • High school diploma or equivalent.
  • Ability to understand and follow instructions.
  • Two years of experience in an auto repair setting.
  • Strong communication and teamwork skills.
  • Valid driver's license.
  • Able to operate a manual transmission vehicle.
  • Excellent customer service skills.
  • Prior supervisory experience (desired).
  • Able to operate an automobile.
Compensation and Benefits:
  • Salary range: $45,000 - $70,000 per year + commission.
  • Comprehensive insurance plans, including health, dental, and vision.
  • Maternity benefits.
  • Discounts on new and pre-owned vehicles, services, and merchandise.
  • Partnership with cancer charities through the DRVPNK mission.


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