Retail Operations Manager

2 weeks ago

Marietta, Georgia, United States Hibbett Retail, Inc. Full time
Job Title: Manager in Training

Hibbett Retail, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Manager in Training. As a Manager in Training, you will assist the Store Manager in controlling the assets of Hibbett I City Gear, consult with the Store Manager to establish action plans to accomplish departmental and overall store responsibilities, and assume responsibility of the entire store in the absence of the Store Manager.

Key Responsibilities:
  • Assist the Store Manager in controlling the assets of Hibbett I City Gear
  • Consult with Store Manager to establish action plans to accomplish departmental and overall store responsibilities
  • Assume responsibility of the entire store in the absence of the Store Manager
  • Provide knowledge and guidance to employees and customers in all departments when necessary
  • Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments
  • Direct staff to ensure each department's responsibilities and standards are completed
  • Keep the Store Manager informed about inventory movement and customer trends
  • Assure quality customer service is maintained
  • Perform general administrative duties as needed and be trained in the Store Manager's responsibilities
  • Promote and sell services and merchandise provided by Hibbett I City Gear
  • Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction
  • Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk
Qualifications:
  • Experience working in a retail environment, preferably in footwear and athletic apparel
  • 1-3 years of customer service experience
  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment
  • Ability to assist in managing a team and keep up with overall goals and profits
  • Is a self-starter, has initiative to take on important tasks without being asked
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
  • Is a team-player, passionate about outstanding customer service and selling merchandise

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