Healthcare Reception Specialist

2 weeks ago


Hamtramck, Michigan, United States Henry Ford Health System Full time

Position Overview:
In this role, you will operate under general oversight to adhere to established protocols for all patient registration functions. This includes welcoming patients, managing in-person check-ins and check-outs, conducting pre-registration, verifying insurance details, processing cash transactions, reconciling patient charts, and facilitating patient discharge procedures. You will play a vital role in fostering a culture that prioritizes exceptional service standards for all stakeholders.

Qualifications and Skills Required:

  • High School Diploma or equivalent is mandatory.
  • Proficiency in performing calculations, completing documentation, and utilizing computer systems extensively.
  • Experience in a clinical setting is preferred.
  • Ability to manage detailed information effectively.
  • Strong interpersonal skills to communicate efficiently with patients, visitors, medical personnel, and other staff members, both in person and over the phone.
  • Capability to handle multiple tasks promptly to meet the needs of both clinic staff and patients.
  • Skill in discussing financial responsibilities with patients and directing them to the appropriate service center.
  • Adeptness in thriving within a dynamic environment with frequent interruptions.
  • Team-oriented mindset with a commitment to supporting colleagues.
  • Completion of annual competency assessments is required.
  • Basic computer literacy, including familiarity with software applications and email.
  • Ability to engage effectively with diverse populations across various age groups.
  • Dependability and punctuality are essential.
  • Strong organizational abilities and capacity to manage multiple priorities.


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