Resort Front Desk Director

6 days ago


Kissimmee, United States Maingate Lakeside Resort Full time
Job Summary: Resort Front Desk Director

About the Role:
The Resort Front Desk Director will be responsible for overseeing front desk operations, leading a team of front desk agents, and driving results to enhance guest satisfaction. This role requires strong leadership and analytical skills to manage front desk processes and improve operational efficiency.

Key Responsibilities:
* Oversee front desk operations, including staffing, scheduling, and performance management
* Analyze data to identify trends and areas for improvement
* Develop and implement strategies to increase guest satisfaction and loyalty
* Collaborate with other departments to ensure seamless service delivery

Requirements:
* 2+ years of experience in front desk management or supervisory roles
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing situations

Estimated Salary: $70,000 - $90,000 per year based on location and experience.

About Us:
Maingate Lakeside Resort prioritizes its guests' satisfaction and strives to create memorable experiences. We value our associates and aim to provide opportunities for growth and development.
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